Archive for: July, 2012
-
July 22 2012
Jungo’s CEO Talking About the Connected Home at TIA 2012 (video)
Read MoreEran Rom, Jungo’s CEO, talking about the future of the connected home and Jungo’s product vision at TIA 2012.
-
July 16 2012
The case of the invisible root cause: Satellite service providers and customer support calls
Read MoreThis is the second blog post in a series looking at the reasons service provider customers make support calls. Our first post was about the top 10 reasons customers make support calls. This time we will take a close look at satellite operators, which have unique characteristics as well as a history of later adoption of TR-069 into the customer CPE.
The top five customer complaints, accounting for 60-70% of customer service calls, are discussed in the post as well as how using TR-069 and Jungo’s Panorama can reduce those calls and help satellite operators control costs.
Recent Posts
- Crossing the Chasm between the Service Provider Network and the Home Network
- Q&A: Interoperability in the Connected Home
- Coming Up in 2012…
- Jungo’s CEO Talking About the Connected Home at TIA 2012 (video)
- The case of the invisible root cause: Satellite service providers and customer support calls
- Using OpenRG in Poland’s Connected Homes
- Top 10 reasons for customer support calls, and how service providers can reduce them
Monthly Archives
- November 2012 (1)
- September 2012 (2)
- July 2012 (2)
- June 2012 (2)