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Jungo's DOCSIS® 3.0 Residential Gateway Solution to
Reduce Customer Support Costs Now Available for
Cable Operators
Highlights:
- The shift from simple cable modems to sophisticated DOCSIS® 3.0 wireless cable
residential gateways can result in a significant increase in customer support costs
- Jungo's SCR™ (Support Cost Reduction) solution, which significantly decreases
customer support costs while improving customer satisfaction, is now available to cable
operators
- Jungo's SCR™ solution comprises an intelligent mechanism that resides in the cable
gateway, and is empowered by server-side business logic
- Jungo's SCR™ helps to resolve issues automatically, provides clear troubleshooting
guidance to subscribers when needed, and equips support personnel with a range of
tools to quickly identify and resolve problems remotely
WASHINGTON, DC, USA - The Cable Show 2009, Washington Convention Center,
Jungo Suite ES-21, April 1, 2009 - Jungo Ltd, an NDS Group company, and a leading
provider of software solutions for residential gateways, announced today that its SCR™
(Support Cost Reduction) software is now available for cable operators. As DOCSIS® 3.0
cable wireless gateways become widespread, more and more subscribers have access to a
great diversity of complex networking services such as wireless, voice, video and data. Cable
providers can find the higher support costs associated with the introduction of such new
broadband services to be a real business challenge, while subscribers can become
frustrated as they learn how to use them.
DOCSIS® 3.0 solutions enable cable providers to build and enhance presence and service
uptake within the subscriber's multi-service digital home. However, Jungo estimates that this
advanced gateway can result in increased customer support costs of as much as 40% per
annum.
Jungo's SCR™ solution, available today to cable providers, self-heals many problems without
users even being aware of them, or suggests immediate remedies when user intervention is
required, thus dramatically reducing the need for support center help. If a call to the support
center is still necessary, it shortens the average support call by providing efficient interaction
with the support representative using sophisticated diagnostics and remote management
tools. The SCR™ solution is unique among other commonly deployed solutions in that it
reaches the cable provider's entire installed base. The solution is based on and works with
all deployed gateway middleware and is automatically triggered upon the appearance of a
problem/issue no activation is required by the user.
The Jungo solution comprises an SCR™ module residing on the gateway, supported by server-
side software through which new support scenarios and updates may be added without
changing the gateway middleware. Cable providers using Jungo's solution can easily and
cost-effectively introduce new services while keeping operational expenses at their minimum.
They can continuously respond to market trends and customer demands, placing them in a
strong position to increase revenues, build customer loyalty and reduce churn. All this
amounts to real savings in an operator's support costs.
"Customer support costs can become a key inhibitor to the introduction of advanced DOCSIS®
3.0 wireless gateways, and cable operators seek an inexpensive solution that can be
effectively deployed across their entire installed base," said Hadas Rozen, Jungo's Director
of Marketing. "The gateway is a unique entity that has full visibility and control of the entire
home network it facilitates two-way communication between the cable provider and the
subscriber's home, and so this is the best place to efficiently diagnose and resolve most
support issues while minimizing support costs."
About OpenRG™
Jungo's OpenRG™ software for residential gateways enables delivery of innovative,
usable and manageable value-added services to the evolving digital home, while
minimizing the telco's support costs and VAS time-to-market. OpenRG supports all
popular home networks and access networks, and includes high-performance feature-rich
VAS enablers, such as QoS, VoIP, Firewall and Remote management, as well as a
growing set of value-added services. Millions of Jungo-based gateways are deployed
About Jungo
Jungo Ltd., an NDS Group company, is a provider of broadband home
value-added service solutions. Jungo's flagship products, OpenRG™
( residential gateway software
platform) and OpenSMB™ (small and medium business gateway
software platform) enable broadband Operators to deliver managed
revenue-generating services to the digital home.
Jungo also offers driver development tools,
embedded USB software solutions ans
USB testing tools.
Jungo has partnered with leading operating system and silicon vendors to provide the best solutions for both software and hardware developers.
To find out more about Jungo Ltd. and our products, please visit
www.jungo.com.
About NDS
NDS Group plc (NASDAQ: NNDS), a majority owned subsidiary of News Corporation, supplies open end-to-end digital
technology and services to pay-television platform operators and content providers.
See www.nds.com for more information about NDS.
Cautionary Statement Concerning Forward-looking Statements
This document may contain certain "forward-looking statements"
within the meaning of the Private Securities Litigation Reform Act of 1995.
These statements are based on management's views and assumptions regarding
future events and business performance as of the time the statements are
made. Actual results may differ materially from these expectations due to
changes in global economic, business, competitive market, regulatory and
other factors. More detailed information about these and other factors that
could affect future results is contained in our filings with the US
Securities and Exchange Commission. Any &auot;forward-looking
statements" included in this document are made only as of the date of
this document and we do not have any obligation, nor do we undertake, to
publicly update any "forward-looking statements" to reflect
subsequent events or circumstances, except as required by law.
For further information:
Jungo Ltd.
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