Jungo’s Residential Gateway Software Successfully Completes TR-069 Interoperability Testing in SupportSoft Digital 360° Lab

CPE Vendors Can Now Build TR-069 Industry Compliant Residential Gateways Using Jungo’s Software Platform

Redwood City (CA), and San Jose (CA), September 13, 2005

SupportSoft, Inc. (Nasdaq: SPRT), a leading provider of Real-Time Service Management (RTSM™) software, and Jungo Ltd., a leading provider of residential, SOHO and SMB gateway software platforms, today announced that Jungo has successfully completed testing of its OpenRG residential gateway software for compliance with the DSL Forum CPE WAN Management protocol known as TR-069. Passing the interoperability test ensures that SupportSoft ServiceGateway™ works with various DSL Customer Premises Equipment (CPE), that are powered by Jungo’s OpenRG software.

Jungo’s OpenRG software allows CPE manufacturers to design devices that can interoperate with network-based remote CPE management solutions, such as SupportSoft ServiceGateway, to more reliably configure, provision and manage their equipment. This enables Telcos to maintain efficiency in cost of triple play service deployment and customer satisfaction with CPE devices using Jungo software.

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TR-069 provides the necessary framework for efficient and scalable deployment of value added services on top of a DSL broadband infrastructure, including combined delivery of IP-based voice, video and data services, known within the industry as the “triple play.” Jungo and SupportSoft have validated that Jungo’s software and SupportSoft ServiceGateway software interoperate in accordance with the DSL Forum TR-069 specification. Jungo’s OpenRG residential gateway software platform is being deployed in a variety of CPE devices from companies such as Linksys, Belkin and others.

“We have seen significant demand from our OpenRG software platform customers for TR-069 based CPE auto-configuration and remote management capabilities, which has become a mandatory requirement by the world leading Telcos,” said Gilad Brand, Jungo’s Director of Product Management. “The Jungo and SupportSoft combination enables CPE manufacturers to bring to market a carrier grade TR-069 solution that paves the way for advanced digital voice, video and data services.”

The SupportSoft Digital 360° Interoperability Lab was launched last year to help CPE hardware and software vendors perform independent compatibility testing with DSL Forum technical specification standards. The DSL Forum is recognized as the leading telecommunications industry consortium dedicated to developing the full potential of DSL broadband. Its membership includes 200 leading service providers, equipment manufacturers and other interested parties worldwide -- all committed to developing common standards and embracing new applications to meet the needs of the next generation of multi-media services for DSL customers.

“Jungo’s completion of SupportSoft’s Digital 360ºInteroperability Lab testing process for their software is significant because it is used on such a wide variety of CPE devices,” said Richard Caballero, director of product management at SupportSoft. “Jungo’s compliance with TR-069 means that CPE manufacturers can be assured that their devices can be remotely managed by SupportSoft ServiceGateway and thus meet an important service provider requirement for triple play residential gateways.”

About Jungo

Jungo Software Technologies is a leading provider of digital home and office networking software. Jungo offers integrated reference designs for home and SOHO gateways, storage devices, wireless and VoIP gateways enabling customers to simplify development cycles and provide the most innovative and cost effective home and office networking equipment. Jungo is a privately held company with corporate offices in San Jose, California, sales and support offices in Taiwan, USA and UK and an R&D center in Israel. Founded in 1998, Jungo's investors include Conexant Systems, Infineon Ventures, Intel Communications Fund, Partech International and Telesoft Partners.
Find out more at www.jungo.com.

About SupportSoft

SupportSoft, Inc. is a leading provider of Real-Time Service Management (RTSM™) software designed to improve enterprise endpoint automation and technical support and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Auna, Belgacom, BellSouth, Casema, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TDC Cable TV, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, BT, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include ACS, CGI, CompuCom and CSC. For more information, visit www.supportsoft.com.

Contact Details:

Jungo Media Contact:

Shelly Aks
Sr. Manager - Marcom and Public Relations
Jungo Software Technologies Inc.
Email: shelly@jungo.com
Website: www.jungo.com
Tel: +972-9-8859365 ext. 293

SupportSoft Media:
Jennifer Massaro, SupportSoft, Inc.
jennifer.massaro@supportsoft.com
(650) 556-8596

Jungo and the Jungo logo are trademarks of Jungo Ltd.

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