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| September 11th, 2007 | ||
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OpenRG & OpenSMB Technical Support Newsletter
Dear OpenRG & OpenSMB Customer, Jungo's OpenRG & OpenSMB technical support newsletter offers information regarding Support Center updates and modifications, service updates and changes, documentation updates, major bug fixes and more. Feel free to pass it on to your colleagues. If you would like to unsubscribe - see instructions below. In this issue:
Upgraded Silver SLA Package Terms
We have upgraded the number of annual hotfixes available for Silver SLA Package
customers, to allow more flexibility with code fixes.
The Silver SLA Package now includes four annual customized hotfixes instead of two. A Silver customer can choose which four issues should be fixed.
Customer Feedback
When an issue is resolved, we would like to receive your feedback
regarding the solution quality and the time frame in which the solution was
provided. Any other information you deem relevant to the issue is
welcomed.
Once you change an issue's status to VERIFIED, a Feedback Form will be presented requesting your input. Please help us improve our service by sending your feedback.
Documentation Format
OpenRG's HTML documentation has been
improved.
In addition to viewing each chapter separately, it is now possible to view the whole file as a single HTML page. This can be useful for searching specific terms throughout the entire manual rather than searching within each chapter.
Google Page Translation Integration
We have integrated Google's web page translation into Jungo's web
site.
Google's web page translation tool provides swift transformation of the original English web page into various languages: German, Spanish, Franch, Italian, Japanese, Chinese (simplified), Arabic, Portuguese and Russian. Activating this tool enables you to read OpenRG's documentation, such as the User Manual, in your own native language. Although this translation is not perfect yet, it eases web page reading. To translate the web page into one of the languages mentioned above, select the desired language from the top right drop down menu in Jungo's main web page. *To unsubscribe click here, or go to www.jungo.com/opt_out_email.html. Any brand names mentioned in this email are the property of their respective owners. |
Support Web Page Download Center Technical FAQ USA Toll Free phone: 1-877-514-0537
Worldwide phone:
E-mail:
Jungo's Web site: |
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