Jungo offers a full, one-stop support service model, delivering a superior level of support. All gateway related technical issues, whether stemming from hardware or software, are directly addressed by Jungo's technical support team.

Through a direct support relationship with Jungo, you can benefit from direct contact with the software vendor, specifically with its highly experienced technical entity, whenever a new requirement, service, or functional issue arises.

Jungo offers the following services through a variety of service packages:

• Help desk
• 24/7 support hotline
• Online support center for real-time issue reporting and tracking
• Remote diagnosis
• On site support
• Software updates and maintenance releases
• Software hotfixes
• Technical and operational training