Support Cost Reduction Package - Product Overview

A Unique Software Solution for Operators to Reduce On-Call and On-Site Support Costs

Overview
The shift from data-only broadband access to sophisticated Triple-Play services often results in excessive support requirements. Jungo's Support Cost Reduction package (SCR) for operators, significantly reduces on-call and on-site support costs, improves customer satisfaction, and eliminates the support barrier from introducing new value added services.

Support - A Barrier To VAS Introduction

As residential gateways become widespread, more and more subscribers can have access to a great diversity of complex networking services such as VoIP, Video and Data. A study conducted by Jungo involving two leading Operators indicates that with the introduction of these new services support calls have grown 16-fold, and support costs have surpassed an average $50 per subscriber per annum. This inflation of support costs poses a high barrier to introduction of new revenue generating Value Added Services.

What Is Jungo's Support Cost Reduction (SCR) Package?

Self Healing

The gateway automatically identifies and fixes faults in the users' home network
Users are not aware that these faults ever occurred

Troubleshooting

Jungo's SCR proactively pinpoints the fault and guides the users with step-by-step walkthrough until problem is solved
No need for the user to call the support center

Call Shortening

The gateway analyzes the problem and suggests to the user whom to call: the carrier or a service provider
SCR also provides the support center with logs of the home networks' status
Along with a server-side solution, such as Jungo's RMS, customer support can solve the problem quicker

End User's Benefits

Users can enjoy their service without interruption
Users can adopt new services without "technology gap" fear
Users' frustration reduced

How Can Jungo's SCR Help Operators?

Jungo's SCR automatically identifies and corrects many service problems, or guides the user through a simple troubleshooting procedure, thus dramatically reducing the need for support center help. If a call to the support center is still necessary it shortens the average support call by providing efficient interaction with the support representative using sophisticated diagnostics and remote management tools. Operators using Jungo's solution can easily and cost effectively introduce new value added services such as IPTV and IP-PBX while keeping operational expense at minimum. They can continuously respond to market trends and customer demands, placing them in a strong position to increase revenues, build customer loyalty and reduce churn.

Jungos' Support Cost Reduction package will reduce your costumers' needs for support and shorten the amount of support calls.