The Whole Home Remote Management System
The rise of the digital home has raised the device/service management bar. Customers expect their connected devices – gaming consoles, printers, smartphones – to simply work. Service providers need to manage home networks with remote management software that deals with the connected home as a whole, on its services, applications and devices.
Jungo’s Panorama is a TR-069 based remote management system containing a market leading customer support representative (CSR) application . Panorama lets service providers manage the digital home in its entirety, with management capabilities that go beyond common ACS systems.
Managing millions of devices, Panorama gives service providers the tools they need to control gateways, set-top boxes, and other CPE types as well as broadband voice, data and video services. The result is better customer service and operational excellence, reducing costs and churn and extending the service providers’ visibility into the subscriber experience.
Rather than browsing through device data models with hundreds of parameters, Panorama’s CSR application presents customer support representatives with meaningful data. It aids CSRs in identifying and resolving problems, based on the real-life experience of both NDS and Jungo. Panorama supports a flexible portlet-based GUI, and provides the choice of solving problems using a top-down approach that lets CSRs zoom-in on the issue or a structured predefined problem solving approach.
Together with OpenRG gateway software or NDS MediaHighway set-top box middleware the functionality of Panorama extends beyond the standard TR-069 data model, enabling better and faster fault discovery, analysis and resolution.