Maximize User Experience. Minimize Support Costs.
Jungo’s connected Home Management and Support solution lets service providers maximize user experience and minimize their support costs by effectively dealing with the complexity of today’s residential service offerings and home networks.
The key to Jungo’s approach is the end-to-end management of the digital home, at the device and service level, equipping customer support representatives and subscribers with a range of tools to quickly identify and resolve problems, based on a robust methodology and Jungo’s products. By removing the support barrier, digital home management solutions also ease the introduction of new value-added services and increase customer and service retention.
Jungo’s connected home management and support are enabled on 100% of the service provider’s installed base. Issues are constantly monitored and problems brought to the attention of users and customer care personnel, including wizards for user self-management of services and connectivity. Customers get great service, with minimal interruptions. Service provider truck rolls and support center calls are kept to a minimum.
Based on Jungo’s experience with millions of CPEs deployed worldwide, a key component of Jungo’s solution is the practical fit with customer support centers and the ability to flexibly adapt to fit operator scenarios.