Jungo's DOCSIS® 3.0 Residential Gateway Solution to
Reduce Customer Support Costs Now Available for
Cable Operators
Highlights:
- The shift from simple cable modems to sophisticated DOCSIS® 3.0 wireless cable
residential gateways can result in a significant increase in customer support costs
- Jungo's SCR TM
(Support Cost Reduction) solution, which significantly decreases
customer support costs while improving customer satisfaction, is now available to cable
operators
- Jungo's SCR TM
solution comprises an intelligent mechanism that resides in the cable
gateway, and is empowered by server-side business logic
- Jungo's SCR TM
helps to resolve issues automatically, provides clear troubleshooting
guidance to subscribers when needed, and equips support personnel with a range of
tools to quickly identify and resolve problems remotely
WASHINGTON, DC, USA - The Cable Show 2009, Washington Convention Center,
Jungo Suite ES-21, April 1, 2009Jungo Ltd, an NDS Group company, and a leading
provider of software solutions for residential gateways, announced today that its SCR
TM
(Support Cost Reduction) software is now available for cable operators. As DOCSIS® 3.0
cable wireless gateways become widespread, more and more subscribers have access to a
great diversity of complex networking services such as wireless, voice, video and data. Cable
providers can find the higher support costs associated with the introduction of such new
broadband services to be a real business challenge, while subscribers can become
frustrated as they learn how to use them.
DOCSIS® 3.0 solutions enable cable providers to build and enhance presence and service
uptake within the subscriber's multi-service digital home. However, Jungo estimates that this
advanced gateway can result in increased customer support costs of as much as 40% per
annum.
Jungo's SCR TM
solution, available today to cable providers, self-heals many problems without
users even being aware of them, or suggests immediate remedies when user intervention is
required, thus dramatically reducing the need for support center help. If a call to the support
center is still necessary, it shortens the average support call by providing efficient interaction
with the support representative using sophisticated diagnostics and remote management
tools. The SCR TM
solution is unique among other commonly deployed solutions in that it
reaches the cable provider's entire installed base. The solution is based on and works with
all deployed gateway middleware and is automatically triggered upon the appearance of a
problem/issue no activation is required by the user.
The Jungo solution comprises an SCR TM
module residing on the gateway, supported by server-
side software through which new support scenarios and updates may be added without
changing the gateway middleware. Cable providers using Jungo's solution can easily and
cost-effectively introduce new services while keeping operational expenses at their minimum.
They can continuously respond to market trends and customer demands, placing them in a
strong position to increase revenues, build customer loyalty and reduce churn. All this
amounts to real savings in an operator's support costs.
"Customer support costs can become a key inhibitor to the introduction of advanced DOCSIS®
3.0 wireless gateways, and cable operators seek an inexpensive solution that can be
effectively deployed across their entire installed base," said Hadas Rozen, Jungo's Director
of Marketing. "The gateway is a unique entity that has full visibility and control of the entire
home network it facilitates two-way communication between the cable provider and the
subscriber's home, and so this is the best place to efficiently diagnose and resolve most
support issues while minimizing support costs."
About OpenRGTM
Jungo's OpenRG™ software for residential gateways enables delivery of innovative,
usable and manageable value-added services to the evolving digital home, while
minimizing the telco's support costs and VAS time-to-market. OpenRG supports all
popular home networks and access networks, and includes high-performance feature-rich
VAS enablers, such as QoS, VoIP, Firewall and Remote management, as well as a
growing set of value-added services. Millions of Jungo-based gateways are deployed
About Jungo
Jungo is a leading provider of software products and solutions that power residential broadband service offerings and connectivity solutions. Our residential broadband products enable 40 million of the world's residential gateways. Our connected home, application framework and remote management solutions let service providers easily launch value-added broadband services and manage and monitor their delivery. Jungo's unique home broadband offerings enable service providers to accelerate the introduction of a variety of innovative, revenue generating digital home services, while enhancing their competitive edge and reducing operational costs.
Jungo's connectivity solutions division offers extensive connectivity software solutions for USB and PCI, including WinDriver™, a driver development toolkit that enables developers to quickly create custom device drivers that can run on a multitude of operating systems without modification, and USBware™, a complete, high-quality embedded USB software protocol stack, allowing device manufacturers to easily incorporate standard USB OTG/Host/Device connectivity in their designs.
Jungo is owned by NDS, a leading global provider of end-to-end software solutions for the pay television industry. Jungo is owned by NDS, a leading global provider of end-to-end software solutions for the pay television industry.
To learn more, visit www.jungo.com.
About NDS
NDS Group Ltd. creates the technologies and applications that enable pay-TV operators to securely deliver digital content to TV STBs (set-top boxes), DVRs (digital video recorders), PCs, mobiles and other multimedia devices. Over 90 of the world's leading pay-TV platforms rely on NDS solutions to protect and enhance their business.
NDS' VideoGuard® is the world's market-leading content and service protection solution, deployed in 133 million pay-TV households. VideoGuard conditional access (CA) and digital rights management (DRM) technologies safeguard pay-TV service revenues exceeding $50 billion. NDS middleware, which enables a host of advanced services for subscribers, has been deployed on 226 million devices. NDS DVR technology, centred around XTV™, is a leader in the global industry with 49 million units deployed. (Deployment figures as of 30th April 2012).
Headquartered in the UK, with over 5000 employees, NDS remains committed to investing in technology and development with over 75% of its employees dedicated to pioneering work at development centres in France, India, Israel, Korea, UK and US.
NDS Group Ltd. is a private company owned by the Permira Funds and News Corporation. See www.nds.com for more information.
This document may contain certain "forward-looking statements"
within the meaning of the Private Securities Litigation Reform Act of 1995.
These statements are based on management's views and assumptions regarding
future events and business performance as of the time the statements are
made. Actual results may differ materially from these expectations due to
changes in global economic, business, competitive market, regulatory and
other factors. More detailed information about these and other factors that
could affect future results is contained in our filings with the US
Securities and Exchange Commission. Any &auot;forward-looking
statements" included in this document are made only as of the date of
this document and we do not have any obligation, nor do we undertake, to
publicly update any "forward-looking statements" to reflect
subsequent events or circumstances, except as required by law.
|
|
