Panorama is a TR-069 remote management system that enables
service providers to manage the connected home, networks,
devices and services in both real-time - for problem
solving, and offline - for ongoing engineering activities.
Panorama is designed to reduce support call duration through
intelligent business logic and methodologies, leveraging
Jungo's deep technical expertise in connected home CPE.
Panorama is capable of managing multiple types of devices
(gateways, set-top boxes and other types of CPE),
extending visibility and handling the connected home as
a whole. This allows customer support representatives
to manage and support the connected home at the
service level as well as at the CPE level.
Highlights
Manages multiple types of devices
including gateways and set-top boxes.
Tight integration with the CPE side
that greatly extends the standard TR-069 parameters enabling
better and faster fault discovery, analysis and resolution.
Holistic view of operational issues
that relate to the entire home network.
Structured problem solving approach
that guides the customer care representatives through
predefined processes.
Dynamic user interface allows
customized view per user type.
